1st Line Support Analyst
JOB_52580014607185Job type
ContractLocation
GlasgowWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
£125-£150 Per day
IT Infrastructure Job Contract Job 1st Line Support Job Service Desk Job IR35 Job
Your new company
Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team.
Your new role
As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.
This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function.
What you'll need to succeed
The ideal candidate will have experience of the following:
- ActiveDirectory
- Previous experience in a busy Helpdesk Environment
- Previous experience supporting MS Suite technologies such as Azure
- Experience of ticket management system such as Hubspot etc
- Experience of JIRA, Confluence and other related technologies would be advantageous.
What you'll get in return
- Day Rate £150 - £175 (inside IR35)
- Hybrid working in a central office in Glasgow (2-3 days per week on site)
- 3 month initial contract with possibility for extension
- Public sector experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
1st Line Support AnalystJOB_525800146071852024-10-212025-01-19
Talk to Bradley Morris, the specialist consultant managing this position
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JOB_52580014607185