Your new role

Are you a meticulous professional with a flair for exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have the perfect opportunity for you to shine as a Reservations Executive! In your role, you will be the first point of contact for corporate and personal customers, ensuring their booking experience is seamless. Your responsibilities will include: monitoring all incoming reservations and correspondence, ensuring every request is handled promptly and in line with the company's high standards. You will manage all payments related to bookings with accuracy and integrity. Maintain the organisation's “Tone of Voice” and diction while answering phone calls, reflecting the culture and standards set by their team. You will be required to stay well-informed about the company's services and current packages to effectively manage client bookings and enquiries. In your role as Reservations Executive, you will build and maintain strong relationships with other departments, such as Reception, Accounts, and Sales, to ensure a cohesive and efficient operation. You will complete all administrative procedures accurately and in accordance with departmental guidelines, ensuring that Standard Operating Procedures are followed and kept up to date. Additionally, you will assist in training new teammates. You will handle customer comments, both compliments and complaints, and develop strategies to enhance service levels. As Reservations Executive, you will also provide administration support as required.