Relationship Manager
£25 - £28K
37.5 hours Mon – Fri
Hybrid – 3 days in Office 2 days at home
25 days holiday plus bank holidays – 5 service days after eligibility.
Fantastic other benefits (happy to discuss).

The Role
• Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
• Handling finance rate negotiations and coordinating all stages of client transactions.
• Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
• Meeting profit and margin targets, along with other key performance indicators.
• Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound inquiries.
• Cultivating existing relationships with clients and dealer sales personnel.
• Developing new client relationships.
• Managing and maintaining the sales pipeline.
• Providing support to the team while achieving individual objectives.
• Taking ownership of workload coordination (with supervisor support available after training).

What you will need to bring
• Emphasising customer service, fairness, empathy, and good practices.
• Demonstrating a proactive and self-motivated approach with a positive attitude.
• Displaying confidence, resilience, and curiosity.
• Exhibiting effective verbal and written communication skills.
• Proficient in administrative tasks, computer literacy, and digital technology usage (with training).
• Capable of prioritizing and professionally managing multiple client demands.
• Skilled in numeracy, accuracy, and diligence.
• Collaborative team player who is sociable, supportive, and empathetic.

Qualifications & Experience
• Minimum A levels/BTEC qualifications, with a degree or equivalent being beneficial.
• Ideal to have a track record of meeting sales quotas in a financial services environment.
• Beneficial to hold professional qualifications in finance or banking.
• Ideal to possess knowledge of hire purchase, leasing, or B2B lending.
• Desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.