Temporary Customer Services Advisor

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  • Job type

    Temporary

  • Location

    Ipswich

  • Working Pattern

    Full-time

  • Specialism

    Call Centre Agent

  • Industry

    Government & Public Services

  • Pay

    £15.54 per hour (Including Holiday Pay)
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Temporary Customer Services Advisor (Working in a Call Centre) - Immediate Start

Your new company

This is a new and exciting job joining a call centre environment for my Ipswich-based client.

Your new role

This is a newly created Temporary Customer Services Advisor with an immediate start and an expected duration through to March 2025.
You will be joining an experienced team; your duties will be varied and include:
  • Providing customers with prompt, effective and courteous front-line service.
  • Working as part of the primary team who answers switchboard calls.
  • Data processing into CRM system, responding to complex enquiries.
  • Ensuring that customers are provided with relevant information and agree further follow-up actions.

What you'll need to succeed

To succeed in this temporary Customer Services Advisor job, you will require:
  • Knowledge of MS Outlook, the Internet or similar software
  • Experience working in a customer-facing environment.
  • The ability to find research and extract information.
  • Proven experience in research and problem-solving
  • Good level of communication skills, both written and verbal
  • A confident, approachable manner with the ability to communicate with a range of people.
  • Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.
What you'll get in return
In return, you will receive:
  • An immediate start (expected duration through to March 2025)
  • Hourly rate £15.54 including holiday pay
  • Subsidised parking
  • 37 hours a week (2 shift patterns) Monday to Friday

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

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Talk to Claire Pettitt, the specialist consultant managing this position

Located in Ipswich, 1st Floor, 48 St Nicholas Street, Telephone 01473 261902
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