Service Desk Analyst
JOB_52836824643285Job type
ContractLocation
MirfieldWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Manufacturing & ProductionPay
£130 to £160 day rate
Service Desk Analyst/West Yorkshire/£180 day rate
Service Desk Analyst
West Yorkshire
£150 to £180 outside IR35
Your New Company:
Hays Technology are recruiting a service desk analyst to join a large a growing organisation on a rolling contract basis.
Your New Role:
- Provide first-line technical support to internal and external users via phone, email, and ticketing system.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to appropriate IT teams and follow up to ensure resolution.
- Maintain accurate records of all support requests and solutions in the service desk system.
- Assist in the creation and maintenance of user guides and documentation.
- Monitor and manage IT systems to ensure optimal performance and availability.
- Participate in IT projects and initiatives as required.
What You Need to Succeed:
- Proven experience in a service desk or technical support role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
- Familiarity with network troubleshooting and basic understanding of IT infrastructure.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Service Desk AnalystJOB_528368246432852024-12-302025-03-30
Talk to Joseph Blakey, the specialist consultant managing this position
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JOB_52836824643285