Communicating Under Pressure Module

Communicating under pressure is an essential skill for all employees as there may be times where they are confronted with difficult situations, and how they handle the related conversations will determine how well the individuals, team, and organisation are able to move forward. In this course, we'll explore why people avoid difficult conversations, the importance of understanding your own emotional triggers, and reveal top tips on how to structure the conversation to ensure its success.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.

RECOGNISING AND AVOIDING BIAS IN THE HIRING PROCESS

Unconscious biases are beliefs we form about people without being consciously aware that we are doing so. They can have real and sometimes negative consequences in recruitment. This course helps hiring managers and interview panellists recognise some of the different types of unconscious bias that affect professional and interpersonal interactions, making it difficult to recruit in a manner which is equal, diverse and inclusive.

Presenting With Confidence

Do you want to deliver a confident presentation? This module will guide you through the different stages of your presentation, from preparation and planning through to delivery. We will examine the use of visual aids to draw the attention of your audience and look at the importance of personal appearance and how it can inspire a sense of confidence.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.