2nd Line Engineer
JOB_52852004646044Job type
PermanentLocation
GatesheadWorking Pattern
Full-timeSpecialism
TestingIndustry
Technology & Internet ServicesPay
Paying up to £30,000
2nd Line IT Engineer |Gateshead | Permanent
Your new company
My client, a fast-growing technology company, is looking for a skilled 2nd Line IT Engineer to provide exceptional technical support to their expanding customer base in line with an exciting new business venture.
Your new role
- Provide technical expertise to our customer base and resolve issues up to a second line level on a multitude of technologies ranging from Microsoft through to VoIP deployments.
- Provide onsite technical support, resolving issues in a competent manner whilst communicating with internal and external stakeholders.
- Assist with project work ranging from server installation and configuration to network installation and configuration.
- Maintain a high standard of documentation, creating training material for first line support.
- Responsible for creating documentation of any issues that is escalated to a senior level, ensuring a repeat escalation is not required.
- Provide regular feedback to drive technical and process improvements
What you'll need to succeed
- Azure.
- Active Directory.
- Microsoft Office 365 Administration.
- Windows Server 2016-2022 Administration.
- Microsoft SQL Server Administration (Database, maintenance plan management).
- SharePoint Administration (Sharing document library’s, editing permissions).
- Management and maintenance of our Anti-Virus environment.
- Vulnerability Management and resolution.
- Backup and recovery including DRaaS, EDR,MDR.
- Networking, Network Access Control Administration.
- Good understanding of general desktop, networking and peripheral technologies.
- Extensive end user device hardware & printer support experience.
- Significant Microsoft Windows 10 and 11 Operating System skills and experience.
- Significant Microsoft Office Applications 2016 and 2019 skills and experience.
- Remote software deployment.
- Good understanding of VoIP, SIP trunks and general digital telephony.
- Strong understanding of firewalls and networks, Ubiquity experience advantageous.
- Prior experience working in a fast paced environment in a similar role.
- Excellent communication and documentation skills.
- The ability to work well as part of a team and individually.
- Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision making process.
- The ability to set and achieve challenging goals.
- Fault finding and troubleshooting skills are essential and be logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Understanding best practice around security.
- Microsoft certification advantageous.
What you'll get in return
Competitive salary depending on experience and a benefits package, to include:
- 23 days holiday rising to 28, plus bank holidays.
- Stakeholder Pension Scheme.
- Healthcare Cashplan.
- Voucher and discount hub.
- Cycle to work scheme.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
2nd Line EngineerJOB_528520046460442025-01-092025-04-09
Talk to Lindsay Bell, the specialist consultant managing this position
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JOB_52852004646044