Your new company

Working with a longstanding University in the West Midlands who are now looking for a Test Analyst to support and implement the Customer Insights Journey.

You will be working with our partners, EY to implement Customer Insights Journey (CIJ) to enable the team to improve the applicant experience through automation and personalisation, operate more efficiently and effectively.
CIJ will elevate customer experiences allowing teams to orchestrate personalised journey across all touchpoints, strengthening relationships and earning loyalty.

The addition of real-time journey orchestration will empower our teams to uncover new insights and deliver highly personalised customer experiences.

Your new role

• Reviews requirements and specifications and defines test conditions.
• Develop the test approach/strategy for the project including regression testing where required.
• Facilitation of user acceptance testing.
• Working with nominated business users to undertake functional testing.
• Training business users in the test cycle and how to test functionality.
• Working with internal and external development teams to establish test pre-requisites and protocols.
• Analyses test requirements, designs and builds test case suites, test scripts, and test procedures, with expected results.
• Interprets and executes sets of moderately complex test scripts using agreed methods and standards, recording and reporting outcomes.
• Analyses and reports test results to other colleagues in a clear and concise manner. Identifies and reports issues and risks associated with your own work.
• Uses normal operating facilities, test scripts, diagnostic tools, technical manuals and systems documentation to identify, diagnose and report on basic system errors
• Prioritises sets of tests in order to carry out those most important within a limited timebox.
• Records explicit details of failing test cases, such that delivery teams can understand and reproduce issues found
• Collects and collates evidence as part of formally conducted and planned reviews of information and communications technology applications.
• Examines records as part of specified testing strategies for evidence of conformance with management directives, or the identification of abnormal occurrences.
• Engage in exploratory testing of partially-completed functionality, understand what a defect is and what has not been implemented yet, and provide constructive feedback to developers.
• Perform accessibility testing to make sure a product or service is easy to use for users with a range of disabilities. Be familiar with a range of assistive technologies and use a variety of accessibility testing methods such as screening, code review and user testing.
• Undertake operational acceptance tests, such as checking backup/restore facilities, disaster recovery procedures and the arrangements for performing maintenance tasks before releasing your software.
• Test for cross-browser and cross-device compatibility, to ensure that the product is accessible to the widest possible number of users.

What you'll need to succeed

• Good communication skills

• Good stakeholder management skills

• Experience carrying out performance testing

• Good knowledge and hands-on experience of performance Quality Assurance and Testing in an environment of continuous integration practices.

What you'll get in return

• Hybrid working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.