We have an exciting opportunity to recruit an Allocations & Lettings Officer on behalf of a well-established housing association. This is a 3 month temporary contract in Merseyside, with hybrid working and hourly rates up to £21.80 per hour!

Your new role

• Monitoring end-to-end process to ensure void properties are ready to let and income is maximised

• Signing up new tenants, resolving utility issues, completing benefit applications, issuing vouchers and keys to allow tenants to access their new homes

• Processing notices to leave, making tenancy termination decisions and tracking voids

• Acting as first point of contact for customer calls and attending customer appointments in office, via telephone or face to face

• Liaising with internal colleagues to ensure empty homes process is streamlined efficiently including Income, Assets, Neighbourhood Officers, Contractors and Support Services

• Dealing with enquiries/complaints from tenants, advocates, stakeholders, MPs and elected members

• Keeping accurate and up to date records of all customer files & applications

What you'll need to succeed

• Experience within social housing with a knowledge & understanding of the sector including sheltered accommodation

• Understanding of allocations/lettings process - ideally having used Property Pool Plus

• Ability to work on own initiative, prioritise workload and meet deadlines

• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• Weekly pay

• Hybrid working

• Option to be paid PAYE or Umbrella

• Compeititve hourly rates

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.