IT Support Assistant
JOB_52860264647132Job type
TemporaryLocation
Birmingham - 5 days on siteWorking Pattern
Full-timeSpecialism
Civil EngineeringIndustry
EngineeringPay
c£14 per hour (temp to perm)
IT Support Assistant - 5 days on site in Birmingham. Temporary to Permanent
Your new role
Working in a small team, you will be given responsibility to resolve first line support issues to support my clients team of Civil Engineers and Administration Support, in a small, friendly office environment. Following a period of growth, they now have more than 180 users to support. This varied and hands on role will involve supporting their regional offices in the UK well as staff in Client offices. This may involve occasional visits to our regional and site offices to ensure their teams are able to work effectively and efficiently. This position requires a high level of professionalism while performing daily support tasks. Your duties and responsibilities will include:
Provide first line support for IT users across all Rendel offices and sites (in person and remotely), including diagnosis support and assistance to individual users of desktops, laptops, mobile devices, printers and peripheral equipment
Building and imaging new computers for deployment
Installation/updating of technical software
Aid with new joiner and leaver IT process, including providing IT Inductions and acting as first point of contact
Working with file systems to manage, archive and copy data
Assisting with recovery of data
Assist with backups, cleaning and reconfiguring of returned PCs and laptops
Provide support for in house presentations, video conferences and telephone conferences
Ensuring that requests and issues raised are dealt with in a timely manner using IT Support Ticketing System
Escalate issues or concerns to the IT Manager as necessary and in a timely manner
Ensuring implementation and adherence to Company procedures in the management, delivery and administration of IT services
Observe and maintain Company Health and Safety Policy across all activities
Undertake other reasonable duties as requested by the IT Manager
What you'll need to succeed
Experience of providing first line, hands on IT support in person, on the phone, using TeamViewer and Teams for Business
Fault investigation and diagnosis
Basic hardware testing and maintenance
Configuration, upgrade and support of software & hardware: desktops, notebooks, printers
Using Acronis Imaging Software
Amending/setting up file/folder security
Working knowledge of Microsoft Teams in a support environment
Required Systems Knowledge/Experience: Office 365 (including Teams, One Drive and Skype for business) #Windows 10 (eventually moving to Windows 11)
Knowledge of the following would be advantageous: Fortigate VPN & Firewalls
Wireless networking
What you'll get in return
£14 per hour (temporary to permanent)What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Support AssistantJOB_528602646471322025-01-132025-04-13
Talk to Andrew Longhurst, the specialist consultant managing this position
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JOB_52860264647132