Your new company

Working for a well established housing organisation who have been awarded Best place to work in 2024. They are a leading not for profit provider of housing for the elderly and now looking to employee an IT Engineer to support their fast-growing housing portfolio.

Your new role

To provide desk-based, remote and mobile on-site support on all aspects of technology deployments, including technology equipment/applications/installations/network/lines used (both business and desktop systems) to all levels of users throughout the organisation.

Where directed, this service may extend to resident technology services. To act as the professional technical expert for dealing with triaged service desk tickets allocated to the IT Service Engineering Team. To lead in the setup and deployment of IT services to new and existing locations and decommissioning at end of life.

To provide hardware fulfilment for all requests allocated to the postholders' geographic or functional areas of responsibility. The position necessitates a degree of flexibility in working hours, with primary coverage required for their IT Support from 0800 to 1700, Monday through Friday. The job holder will make sure that they fully understand and fulfil their responsibilities in respect of Health & Safety, Diversity & Inclusion and Data Protection at all times.

What you'll need to succeed

• Previous IT Service Desk and/or ICT 2nd Line Support experience Some knowledge of the IT Infrastructure Library (ITIL) as pertains to service support and service delivery. Ticket management including categorisation, prioritisation, incident management, request management, problem management

• ITIL v4 Foundation

• Desirable Microsoft Certified included but not limited to Azure Fundamentals, MCSA, MCSC

• Experience of dealing with problems over the telephone is essential.

• Good general understanding of techniques used in supporting ICT users spread across a range of geographically dispersed sites.

The ability to troubleshoot issues a second line level on the corporate systems. This could include some of, but not limited to:
• Windows 10/11
• Microsoft Office 365 including but not limited to Outlook, OneDrive, SharePoint, teams, teams’ telephony
• Microsoft Entra
• Meraki networking
• Microsoft Intune
• Legacy Infrastructure including Cisco Networking, Windows Server and Active Directory

What you'll get in return

• Flexible working
• Buy and sell holiday
• Cycle to work scheme
• Employee assistance programme
• Health Cash Plan
• Eye Care Vouchers
• Blue Light Card
• Car Lease Scheme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.