• Build and maintain strong relationships with tenants, helping to resolve any housing-related issues.
• Provide advice and guidance on tenancy rights, responsibilities, and housing processes.
• Work with vulnerable tenants to ensure they are aware of available support services and can access them as needed.
• Facilitate effective communication between tenants and the organisation, acting as a key point of contact.
• Collaborate with the property management team to address tenant needs, repairs, and maintenance.
• Help to resolve disputes and mediate between tenants when necessary.
• Promote community engagement activities that improve tenant satisfaction and foster a sense of community.

• Competitive salary range of £28,000 - £32,000 per annum.
• Full-time, permanent role with opportunities for career growth and development.
• Flexible working options.
• Comprehensive training and ongoing professional development.
• A rewarding and supportive working environment.

• Extensive housing experience (ideally in a social housing setting).
• Strong communication and interpersonal skills.
• Ability to handle sensitive situations with tact and empathy.
• Proven experience in tenancy support, community engagement, or related roles.
• Strong problem-solving abilities and a proactive approach.
• Full driving license and access to a vehicle may be required, depending on specific duties.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.