Your new company

A fast-growing fintech startup based in London are growing their customer support team. I am supporting them the recruitment of customer support executives. These roles are on a 3 month temp basis with the possibility of extension. You must be available to start immediately (now or within the next 2 weeks). This role will be remote however you will need to access the London office as and when required.

Your new role

You will be responsible for the following:

• Engage with existing and prospective customers via our online chat and email to resolve their enquiries.

• Collaborate with the Operations and Compliance teams to deliver an exceptional customer experience.

• Acquire knowledge of key operational tasks to assist the Pensions and Customer Operations teams as needed.

• Contribute to a dynamic and enthusiastic team by sharing your insights and experiences.

• Strive to exceed customer expectations and ensure their satisfaction.

What you'll need to succeed

• Proficient in written and spoken English.

• Capable of working effectively both independently and as part of a team.

• Degree holder or possess relevant work experience.

• Strong analytical and problem-solving abilities.

• A proactive individual who thrives in a fast-paced, ever-changing startup environment.

What you'll get in return

In addition to a competitive hourly rate, you will be paid weekly through an efficient online timesheet process and will also receive expert advice from a Hays consultant providing support and guidance throughout the duration of your contract. This is an excellent opportunity to utilise your skills and gain hands on experience in a large and busy working environment. You will receive bespoke in-house training and will be closely guided to your success.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.