Your new company

My client, a leading logistics and shipping organisation based in the heart of Liverpool's business quarter, is seeking a professional shipping coordinator to join their team on a permanent basis. Working from contemporary offices with excellent transport links into the city centre, this is an opportunity not to be missed for a candidate who has shipping experience.

Your new role

This role is focused on ensuring efficient and cost-effective inland transport administration in accordance with vendor selection and service level agreements. The customer shipping Coordinator will handle delays and exceptions and help optimise transport routes to provide excellent service to my clients' customers.
The primary objective of this role is to cooperate effectively with colleagues in other areas of the business to increase internal efficiencies and provide significantly improved service quality.
Some of your duties will include but not limited to
Dealing with the daily transport planning in cooperation with customers and vendors.
Prioritise cost-efficiency in accordance with agreed service level requirements.
Execute transport instructions as per customer request.
Liaise with customers on all transport related challenges and delays.
Support customers in the planning of new business in cooperation with the sales team.
Process booking amendments and booking confirmations for transport relevant shipments
Closely monitor transport developments and find the best solution for customers’ needs.
Create work orders to and from rail/port for all import and export cargo.
Monitor transport execution to ensure prompt delivery.
Handle on-carriage activities before vessel arrival.
Coordinate on-carriage shipments – including transport instructions
Contact colleagues and customers via e-mail and phone when additional information is needed for shipment activities.
Investigates and problem solves for all shipments – escalating Inland Delivery Specialists and Inland Delivery Team Leaders as and when needed.
Issue invoices and related additional activities
Support resolution of disputes relating to inland costs.
Coordinate with terminal operations to ensure efficient and effective handling of all shipments.

What you'll need to succeed

At least 2 years’ experience in liner shipping.
A passion for delivering excellent customer service.
Excellent verbal and written communication skills.
Great attention to detail
Capable of working with multiple systems and supportive of digital transformation.
Ability to work and deal with people at all levels

What you'll get in return

Competitive salary at £28,000 per annum
Excellent working environment
Great city centre location
Hybrid model
Variety of benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.