Your new company

You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Customer Service and Planning Team Leader to manage and improve the operational efficiency of the planning and customer service function.

Your new role

Reporting to the UK Customer Service and Planning Manager, this role will lead the Customer Service and Planning team. The role involves managing customer orders and amendments for the business, ensuring optimal fleet efficiency and cost-effectiveness. Responsibilities include material requirements planning, capacity planning, and regular KPI analysis for improvements. The candidate will ensure timely completion of administrative tasks, liaise daily with managers and team leaders to optimise fleet utilisation, and build strong relationships with stakeholders. Effective communication within the team and the wider business is crucial to address customer needs promptly. The role also involves managing the complaints' procedure, providing consistent training and coaching to team members, monitoring performance, and driving continuous improvement through participation in initiatives and sharing best practices.

What you'll need to succeed

The ideal candidate will need excellent communication, leadership, people management, and organisational skills. Previous experience in a customer-focused and planning environment, committed to delivering exceptional customer service and meeting KPI standards. You will need to demonstrate resilience under pressure, confidently making informed decisions. A digital mindset and proficiency with new technology and IT skills are essential. Experience with SAP modules and Transport Management Systems is desirable. You will also need experience of facilitating change and driving continuous improvement.

What you'll get in return

For this role, you will receive a permanent contract alongside an annual salary of £38,000. The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.