Your new company

Hays Accountancy & Finance are delighted to be working with a bank who have been named a Top 10 “Most Loved Workplace” for the second year running! People come first at this company – their culture is all about bringing the best out in their colleagues, and making sure everyone feels valued, respected, seen and included. They strongly believe in a diverse and inclusive workplace and to find the very best person for the job, they always look across a wide range of diverse communities. They are also all about balance, so most of their jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Your new role

• Monitor and maintain ledger performance, taking any appropriate action quickly to prevent ageing
• Respond to ledger changes to ensure funding levels are always appropriate
• Dispute management
• Build and maintain customer relationships and provide an AMAZING service, including complaints handling where appropriate
• Liaise with customers to resolve queries and obtain necessary paperwork when required
• Attend customer visits with Relationship Managers/Relationship Directors
• Build and maintain strong internal relationships in order to work together to enhance the customer experience and protect the Bank from loss
• Execute processes with accuracy and maintain documentation in line with all Standard Operational Processes

What you'll need to succeed

• Experience in credit control and Invoice Finance
• Experience in a financial/accounting environment
• Proven experience of dealing with customer enquiries on a day-to-day basis
• Experience in managing post, compiling spreadsheets, and producing MI
• Amazing customer service skills as you will be interacting with our customers and stakeholders
• A real eye for detail and confidence with numerical data
• Strong communication skills and telephone confidence with the ability to adapt your communication style to any situation
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

What you'll get in return

• They will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• They will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of their recruitment comes from internal promotions!).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.