Customer Success Manager
JOB_53075244674517Job type
ContractLocation
ReadingWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£150.00Closing date
9 Apr 2025
Customer Success Manager
Customer Success Manager
Join a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant.
Location: Reading
Contract Length: 12 Months
Working style: Hybrid
Rate: £150 per day
Responsibilities:
- Handle customer enquiries and escalations.
- Initiate outbound interactions for issue resolution, renewals, and growth opportunities.
- Assist with billing queries and contractual amendments.
- Identify and pursue growth, referral, and expansion sales opportunities.
- Collaborate with global stakeholders and teams.
- Meet key performance metrics: customer retention, satisfaction, revenue growth, and resolution time.
- Manage renewal pipeline and address potential risks.
Requirements:
- Experience in Customer Success, Account/Relationship Management, and B2B billing/contractual matters.
- Fluent in English with excellent communication, listening, and analytical skills.
- Time management, organisational, and prioritisation skills.
- Understanding of IoT products and solutions.
- SAAS experience
- Experience with SAP, Salesforce, and Gainsight is a plus.
- Methodical documentation skills and a proactive approach to tasks.
Customer Success ManagerJOB_530752446745172025-04-012025-04-09
Talk to Callum Gough Mackay, the specialist consultant managing this position
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JOB_53075244674517