Your new company

Hays are recruiting for an Account Manager on a permanent basis. This is a hybrid role based out of Manchester Salford Quays.

Your new role

You will be responsible for full account management and administrative support to designated customers. Working closely with the sales team, the role will provide support on major accounts, and the portfolio of accounts will be mixed. You will ensure the delivery of customer experience throughout the entire life-cycle. You will establish long-term relationships, ensure the customer receives an excellent quality of service, you will develop and maintain customers, operate as the main point of contact for suppliers, build and maintain relationships with key stakeholders, communicate customer requirements, identify opportunities to grow the business, alert the sales team to opportunities, undertake customer satisfaction surveys, you will keep up-to-date feedback. You will coordinate and lead technical meetings, you will work closely with service delivery, and ensure the onboarding process is seamless. You will manage customer projects, drive quality improvement, liaise with internal departments, handle and escalate any complaints where appropriate. You will maintain customer records and produce reports, whilst maintaining customer records. You will undertake regular service checks and assist with any other duties required via the operations manager.

What you'll need to succeed

You will have previous experience as an account manager, you will be able to demonstrate knowledge of retail and digital operations, you will be confident, you will be confident in dealing with key stakeholders, you will have a keen eye for detail, and the ability to utilise Microsoft packages.

What you'll get in return

Hybrid working, salary up to £34,463, excellent benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.