Your new company

Hays are working with a growing manufacturing company based in Telford who are looking for a Business Support Administrator on a permanent basis. This is a very varied role in which you would need to ensure all incoming enquiries are directed to the correct part of the business. The role also includes a wide variety of Administration duties for which training will be given. This role is pivotal in helping deliver a first-class customer experience.

Your new role

As a Business Support Administrator, your role will involve:

• Act as the first point of contact, answering, screening, and forwarding incoming phone calls to the correct individual/department.
• Management of the company sales email address inbox to ensure all emails are forwarded to the correct contact in a timely manner.
• Providing first class customer service by responding quickly to all enquiries and ensuring any issues are dealt with promptly.
• Working with the Customer Experience Team to identify and implement process improvements.
• Assisting with a wide variety of administration tasks.
• Administration cover for holidays and sickness.
• Supporting the business with accommodation/vehicle bookings when required.
• Supporting with external visits, catering requirements, transport etc.
• Support with sourcing items if required.

What you'll need to succeed

In order to be considered for this role, you will need experience in the following:

• Exceptional customer service and interpersonal skills
• The ability to communicate with people across all levels of the business
• Multitasking and time-management skills, with the ability to prioritise workload
• Accuracy and a keen attention to detail
• The ability to work effectively as part of a team
• Problem-solving skills
• The ability to work at a fast pace and to meet deadlines
• Excellent organisational skills
• The ability to work under pressure

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.