Your new role

My client is seeking a dedicated and customer-focused call Handler to join their team. You will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer enquiries, and resolving issues efficiently and professionally.

• Answering and managing a high volume of inbound and outbound calls.
• Providing accurate information and assistance to customers.
• Resolving customer queries and complaints in a timely manner.
• Updating customer records and maintaining detailed call logs.
• Collaborating with team members to ensure customer satisfaction.
• Adhering to company policies and procedures.

What you'll need to succeed

• Experience in Customer Service/Contact Centre
• Excellent IT skills
• Ability to influence and negotiate at all levels with internal and external customers
• Ability to work under pressure and meet deadlines whilst managing conflict demands and interruptions
• Advisory, guiding and persuasive skills to deal with difficult situations and customers

What you'll get in return

Flexible working once trained
A supporting and friendly work environment
Parking onsite

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.