Your new company
A national mental health charity. Manchester

Your new role

Complaints Handler/ Case Worker-Manchester

6 months FTC- – Immediate Start

Hours- 37 per week,
95% remote, occasional travel.

As a complaint handler/ caseworker within a network of mental health professionals, you will be a vital part of the team delivering key confidential support and evidence to a multidisciplinary team and a network of mental health professionals.

Key duties will be gathering evidence of the complaint, presenting evidence and diarising review / complaints meetings across the network of mental health professionals.

You will also be required to liaise with a wide range of external stakeholders and be able to liaise with empathy and passion for the service users.

Attention to detail is key, along with excellent organisational skills as you will be acting as a single point of contact on named complaints.

You will be able to provide a full range of administrative duties, including arranging meetings for others, accessing, and distributing reports as required.

You will also be required to take accurate minutes of meetings and distribute them as appropriate, including recording and coordinating referrals to the team following a referrals meeting.

You will be dealing with other mental health professionals and following a process-driven way of working. You will be accurately inputting data into a computerised case-note recording system and drafting letters/ emails.

What you'll need to succeed
Previous complaints/ caseworker experience within either the NHS or Healthcare is considered a must in this role.

You must be able to liaise with both extremely vulnerable members of society along with health professionals. Excellent communication skills, along with empathy and understanding of the service users.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.