Your new company

Hays are happy to be working with a well-established corporate organisation in Nottingham.

Your new role

This client has an exciting new opportunity for a professional Credit Controller to join a busy and friendly organisation in Nottingham. You will be working as part of a team, closely with colleagues across functions and key clients, and will be responsible for ensuring payments are collected in a timely manner, ensuring minimal aged and outstanding debt across the customer base. This is a varied, fast-paced, and busy role requiring a true professional who can take ownership and responsibility as well as work on their own initiative and to deadlines. You will also be responsible for reviewing and protecting the business from fraud when releasing orders.

• Identify and collect overdue debts and debts falling due, ensuring future payments are made to terms where appropriate.
• Identify, document, and progress to completion of all customer queries, liaising with the customer services department/sales to ensure queries are resolved within agreed timescales.
• Process and vet all credit stopped orders, ensuring minimal complaints from sales and customers. All approved credit stopped orders should be released the same day, with sales informed if orders remain on credit stop.
• Maximise sales while ensuring no exposure to uninsured debt, maintaining a close working relationship with sales and customers.
• Identify alternative options for extending credit.
• Ensure all problems and opportunities for customers are resolved effectively and to agreed parameters, with problems resolved within agreed service levels and new account requests for increases in credit limits actioned within agreed service levels.
• Maintain the sales ledger effectively by ensuring unallocated cash figures are minimal, credit notes are allocated to invoices where appropriate, and correct use of journals and discounts applied where applicable.
• Monitor the payment performance of existing customers and advise the credit manager in cases where payment performance has significantly deteriorated.
• Reconcile complex accounts that have been escalated by the AR team.
• Understand credit risk and exposure, effectively liaising with the Credit Manager on credit decisions and requesting information required from customers to ensure agreements to grant credit where possible.
• Vet orders before release to ensure the business is protected from fraud.

What you'll need to succeed

• Experience of chasing outstanding debt (3 years)
• Methodical and applies logic to tasks and decision-making.
• Ability to liaise with all levels within the company.
• Good telephone skills and experience dealing with customers over the phone.
• Works effectively under pressure.
• Ability to adapt to changing situations with confidence and professionalism.
• Able to work well within a small team and take a flexible and collaborative approach to tasks.
• An excellent communicator, internally and externally at all levels.
• Well-organised and capable of managing time, prioritising a busy workload.
• Ability to adhere to weekly and monthly deadlines.
• A confident user of Excel.
• Driven by delivering excellent results.
• Exceptional levels of attention to detail are imperative for this role.

What you'll get in return

• Day off for your birthday
• Hybrid working
• Free monthly meals
• Onsite canteen
• Monthly bonus scheme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.