Customer Service
JOB_53053224670898Job type
PermanentLocation
BurnleyWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Manufacturing & ProductionPay
up to £28,000 DOE
Customer Service | Burnley | Full time - Permanent | up to £28,000+ depending on experience
Your new company
A leading production business based in Burnley are now looking to recruit on a permanent basis for a Customer Service Agent, this is due to company growth. This company pride themselves on their comprehensive range of products combined with unparalleled support and excellent service. This role is due to sales growth, as an exciting opportunity to work within a progressive business which offers career development has arisen.
The working hours of this role are Monday to Friday 8am – 4pm with a 30 minutes lunch break.
Your new role
As Customer Service Agent you will be expected:
- Be the first point of contact for advice and support by email using CRM software and social media.
- Ensure customer enquiries, issues and complaints are resolved to an exceptional standard.
- Management of multiple sales channels including resolution cases, returns and feedback.
- Handling and responding to feedback across several platforms
- To liaise with and develop strong relationships internally and externally to assist with the satisfactory conclusion of complaints and enquiries.
- Documenting any recurring issues to the wider business that could cause the company reputational damage.
- Booking in of returns and refunds.
What you'll need to succeed
To be successful in securing this position, you must have a passion for customer service and an excellent telephone manner.
- Along with being self-motivated, positive, ambitious, hardworking, and flexible.
- Must be comfortable working within a small team and contributing to the positive well-being of customers and colleagues.
- You should be able to demonstrate competence in a sales environment, generating and converting leads into new business and contributing to the expansion of the company’s client base.
- You should be Resilient, persistent and target driven whilst being able to build professional rapport with customers and handle customer objections.
- Customer service experience in a fast-paced environment.
- Experience working in a multi-channel environment.
- Experience of CRM software.
What you'll get in return
In return, you will be paid a competitive annual salary of up to £28,000 plus depending on experience and will be joining a successful growing business during an exciting period.
- Holiday entitlement is 22 days per annum plus statutory bank holidays.
- Casual dress
- Company events
- Employee discount
- On-site parking
Customer ServiceJOB_530532246708982025-03-242025-06-22
Talk to Tia Robinson, the specialist consultant managing this position
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JOB_53053224670898