Your new company

A well-established retail organisation based in Nottingham.

Your new role

You will be responsible for a variety of customer-facing tasks including outbound calls to existing customers to uphold aftersales service, encouraging positive reviews, handling inbound calls, responding to reports about faults and queries about products and booking engineer appointments as required.

You will be using the Salesforce CRM system on a daily basis, following GDPR regulations and completing additional tasks to support the business as required.

What you'll need to succeed

The successful candidate will have:

• Experience handling inbound and outbound calls

• Experience working in a sales environment, including capturing leads and completing after-sales customer service

• Technical proficiency using Salesforce or a similar CRM system

• Ability to work to KPIs and work in a busy and varied environment

• Strong verbal communication skills and excellent telephone manner

What you'll get in return

• 40 hours per week, working from 9am till 6pm Monday to Friday

• £25,000 per year + bonuses depending on individual and company performance

• A close-knit team within an expanding organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.