Desktop Support Engineer (Security Cleared, SC)

Location: Bristol
3 months rolling contract

The successful candidate must hold a current SC clearance.

A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Bristol.

The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.

A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Bristol.

The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.

Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations.

• Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit.
• Ensure all tickets are managed and updated appropriately
• Return all parts in a timely manner via a return process with appropriate paperwork.
• Raise warranty tickets and manage with vendor as required – ensuring we maximise warranty credits
• To work within a team to achieve departmental KPI’s & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials)
• Build a good and professional relationship with customers onsite.
• Engage with other team members.
• Escalate any issues or areas for quality improvements to their Team Leader
• Follow all departmental procedures as specified by the Team Leader/ODM
• Regularly attend daily calls/team meetings

With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

• English and Maths to GCSE standard
• Full clean driving licence
• 2 year+ experience in a PC field service environment or PC field Workshop environment
• HP Accreditations for grade
• Dell Accreditations for grade
• Familiarisation with current Microsoft desktop operating systems
• Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix rep Installation - Customer builds/Apps
• Flexibility & Willingness to travel.
• Good Team Player
• Good communication skills
• Good customer care skills
• SC Level Clearance
• Participate on the standby Rota (24x7x365)

If you’re looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level.

Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role.