Helpdesk Operator
JOB_53025314666649Job type
TemporaryLocation
NottinghamWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Retail & Consumer GoodsPay
11.44
Helpdesk Co-ordinator Nottingham Temp ongoing role £11.44PH
Your new company
Working as a part of a small team, you will play a key role in supporting help desk enquiries to the wider organisation.Duties will include:
• Providing support to the client and answering calls and emails in a professional and timely manner
• Determine the nature and priority of faults based on information provided by the client
• Raise and assign work orders to relevant resources.
• Ensure work is scheduled and in accordance with SLAs, and update client's systems.
• Review of all subcontractors submitted paperwork to ensure management
• Support with managing the supply chain and driving them to attend within required SLAs
• Allocation of internal engineers for call-outs and maintenance visits, driving the engineering team to attend to all call-outs within required SLAs.
• Monitoring calls received from the customer through to completion and updating records
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and service levels
• Manage system as a key user
• Determine the nature and priority of faults based on information provided by the client
• Raise and assign work orders to relevant resources.
• Ensure work is scheduled and in accordance with SLAs, and update client's systems.
• Review of all subcontractors submitted paperwork to ensure management
• Support with managing the supply chain and driving them to attend within required SLAs
• Allocation of internal engineers for call-outs and maintenance visits, driving the engineering team to attend to all call-outs within required SLAs.
• Monitoring calls received from the customer through to completion and updating records
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and service levels
• Manage system as a key user
What you'll get in return
This is a temporary role with a view to going permanent.Mon-Fri 40 hours a week
£11.44 per hour
On-site canteen
On-site parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Helpdesk OperatorJOB_530253146666492025-03-122025-06-10
Talk to Sara Richmond, the specialist consultant managing this position
Located in Nottingham, The Poynt, 45 Wollaton StreetTelephone 01159 477501Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53025314666649