Your new role

We are currently seeking an IT Support Engineer to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, who have a passion for developing their staff are currently experiencing a steep growth curve, and as such have a fantastic opportunity for an IT Support Engineer, to join their personable team on a full time basis.

You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets.

You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels.

Occasional travel to different sites will be required, so must have a driving licence

What you'll need to succeed

Experience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals.

Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access.

Active Directory/Azure Entra ID
Windows Server (desirable)
Windows 10 and above
Microsoft Office and other software products
Microsoft Azure/365 experience
Experience and exposure to hardware such as firewalls/switches/storage arrays/printers
Mobile Device Management (Tablets, Mobile Phones)
Solid knowledge of LAN, WAN and VPN technologies
Understanding Security principles

This role is customer-focussed, so a strong background / focus on customer service will be key to this opportunity.

What you'll get in return

£30,000 per annum

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.