• Provide first-line technical support to internal and external users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Log and manage incidents and service requests using the service desk management system.
• Escalate complex issues to second-line support or relevant teams as necessary.
• Maintain accurate records of all interactions and resolutions.
• Assist in the setup and configuration of new hardware and software.
• Conduct regular system checks and maintenance tasks.
• Provide training and guidance to users on IT systems and best practices.
• Ensure compliance with company policies and procedures, including data protection and security protocols.

• Proven experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common software applications and networking concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Enhanced DBS check (required).

What you need to do now

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