Your new company

Highly successful materials organisation going from strength to strength.

Your new role

• Provide technical support to all staff, face-to-face, over the phone or by e-mail to assist in troubleshooting technical issues.
• Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile systems.
• Administer the helpdesk: record, update, and document incidents and requests.
• Manage helpdesk work queues and report to management on helpdesk performance.
• Assist with the installation, configuration, and troubleshooting of I.T. equipment, including desktops, laptops, printers, and mobile devices.
• Provide ad hoc assistance to the I.T. manager in the completion of I.T. related projects or schemes of work and Share and contribute to creating and updating a support knowledge base

What you'll need to succeed

Strong knowledge of Microsoft Office 365, strong knowledge of Windows operating systems and PC/laptop hardware, commitment and understanding of the importance of cyber-security principles, understanding and commitment to the importance of implementing cyber-security controls and processes, excellent problem-solving skills, ability to explain technical issues clearly to non-technical users, Capability to work independently and as part of a team and ability to prioritise tasks, work under pressure, and meet deadlines.

What you'll get in return

An organisation which highly values its staff and supports a collaborative culture of learning and development. This organisation boasts a market leading retention record, evidenced by its friendly family-feeling environment. You will be exposed to a number of technologies and will be encouraged to be versatile and have an opportunity to progress according to your strengths and passions.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.