Your new company

Your new role

As a Mid-level GPU Cloud Support Engineer, you will be responsible for providing support to customers on a GPU cloud platform as well as customer-dedicated GPU clusters. This role involves working closely with cross-functional teams, external vendors, and partners to uphold SLA commitments and maintain operational excellence.

Key Responsibilities:

• Incident Management: Receive and triage support enquiries, investigate unresolved complex issues related to storage (e.g. Vast, Weka etc.), networking (e.g. Infiniband, RoCE), and GPU optimisation.

• GPU Cloud Support: Triage issues and provide timely resolutions, working within defined SLAs for critical incidents, including system outages and performance issues.

• Cluster Monitoring: Conduct health checks of multi-node clusters, ensuring node performance, GPU utilisation, and service availability are optimal.

• Documentation: Maintain detailed records of incidents, troubleshooting steps, resolutions, and root cause analyses.

• Collaboration: work in real-time with internal and external stakeholders.

• User Assistance: Provide users with best-endeavour guidance on their interactive tools.

What you'll need to succeed

• Crucially, you must be willing to work on either a -8 or +8 shift pattern.

• Support Background: 2+ years of experience in an IT support role, preferably in GPU cloud environments.

• Linux system administration from the Command Line.

• Scripting and Automation: Proficiency in scripting languages (Bash, Python etc.).

• Tools and Platforms: Familiarity with ITSM tools (e.g. ServiceNow, Jira Service Management) and monitoring solutions.

What you'll get in return

• Share options.
• Unlimited holiday policy.
• 100% Remote working.
• Fantastic opportunities to develop - they make a habit of promoting in house.
• A great team with a passion for working collaboratively.
• Enhanced family friendly policies.
• A truly flexible workplace.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.