Your new company

An award-winning leader in their field, you will be a part of their Sales/Customer Service team. As they go through a period of growth, they are looking to expand their team.

Your new role

Working in a friendly, supportive team providing key guidance and support to customers over the phone and responding to online queries. This is a multi-skilled role, beyond a normal call centre job, acting as the interface between the engineers and customers. You will also be required to cover the showroom, so weekend work is required.

You will answer queries from customers and resolve complaints.
Build rapport with customers
Maintain and update databases
Escalate enquiries
Showroom host - you will cover the showroom, deal with customers face to face, upsell products

What you'll need to succeed

You will have excellent customer service experience and be willing to go that extra mile.
You will answer queries from customers and resolve complaints.
Clear communication skills
Ability to work in a team
Active listening skills
Multitasking skills
Able to hit KPIS

What you'll get in return

Full-time role - 5 days a week including weekends
Mon-Sat 9-6pm
Sunday 11-5pm
Uncapped bonus available

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.