A large housing association has an exciting permanent job opportunity to work in their scheduling and planning team within housing maintenance.

Your new role

You will be undertaking the appointing, scheduling and planning of works for the internal trade operatives and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.
Principal Duties and Responsibilities
• Liaising on a daily basis with tenants, the customer service centre and appropriate maintenance teams to co-ordinate an efficient service and build effective relationships with colleagues, tenants and clients.
• Getting involved with tenant and leaseholder customers to improve the service.
• Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
• Respecting the confidential nature of personal information
• Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved.
• Ensuring maximum monthly income is achieved by allocating sufficient works per operative in line with key performance targets.
• Undertaking all necessary administration in relation to works orders. Ensuring that all works are correctly completed, and accurate costs applied to fulfil key performance and financial targets.
• Working to achieve Right First Time in respect of works and repairs, and championing a customer-focused service.
• Raising, updating the status of, and completing works orders on all relevant ICT systems.
• Acting as the first point of contact for site technicians to resolve daily operational issues.
• Administrative data imputing to systems for monitoring and managing purposes to ensure services are efficient and effective.
Team
• Providing regular updates to line manager. Occasional preparation and presentation of reports to team meetings and other internal groups.
• Establishing and maintaining effective communications with contract supervisors, ensuring that supply of resources is sufficient for demand.

What you'll need to succeed

You will have the ability to demonstrate excellent customer service that reflects good communications skills and respect whilst taking into consideration confidentiality, personal circumstances, and vulnerabilities.

Ideally, you will have prior experience of working in a similar role within a social housing maintenance environment.
Experience of working on IT database systems and a good level of IT literacy (especially MS Office)
Good numeracy and literacy skills
Able to work in a methodical and well-organised fashion
Able to collate data into simple tables and graphs
Able to work quickly to define processes
Able to work effectively with other staff and teams
Able to communicate effectively and with respect to all stakeholders
Able to self-manage my own time effectively and flexibly
Ability to be diplomatic and able to observe and maintain confidentiality

What you'll get in return

The role starts at £23440 with an annual increase over two years, up to £26045

Hybrid working - this is homebased with weekly visit to the office

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.