• Assess cases to determine if they meet legislative requirements for investigation.
• Review and gather complex information to make evidence-based decisions.
• Obtain materials and assist in preparing investigation reports.
• Communicate assessment decisions clearly, both orally and in writing.
• Provide advice and assistance to service users, public bodies, councillors, and MLAs.
• Manage a caseload to meet performance standards and procedural requirements.
• Conduct interviews with service users for advice and assistance.
• Maintain accurate electronic records and adhere to data management policies.
• Collaborate with other teams to share knowledge and identify trends.
• Support Investigating Officers and Team Managers with administrative tasks.
• Handle telephone calls, emails, and in-person inquiries.
• Participate in team meetings to improve processes and service delivery.
• Support adjudication matters and prepare case bundles.
• Track and report case statistics and performance metrics.

• Educated to A level standard or equivalent.
• 2 years’ relevant experience in an administrative role within a busy customer service environment.
• Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
• Previous experience of preparing detailed written decisions.
• Good attention to detail and a commitment to timeliness, quality and accuracy and confidentiality in information processing.
• Good organisational and planning skills and the ability to work to deadlines to manage competing priorities and meet KPIs.
• Excellent written and oral communication skills, including the ability to communicate effectively with stakeholders at all levels.
• Competent in the use of Microsoft Office packages to extract information and produce reports.
• The ability to work as part of a team and contribute to continuous improvement.

• £14.50 per hour
• Hybrid working
• Belfast City Centre Location
• Temporary 4-month contract
• Full-time working pattern

What you need to do now

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