• Manage the end-to-end customer lifecycle (e.g. new energy/water contracts, renewals, change of tenancy, supply issues, carbon compliance, billing issues by acting as a primary point of contact and reference
• Work cross functionally within the company to communicate with all stakeholders for client success
• Create and maintain relationships with clients to better understand and achieve their needs
• Make visits to our clients to identify opportunities for growth and to maintain loyalty
• Manage all documentation, agreements and reporting for client accounts
• Maintain clients within an agreed framework
• Act as a first point of contact for customer enquiries, and keep clients informed of progress
• Manage the end-to-end client lifecycle (e.g. new energy/water contracts, renewals, change of tenancy, supply issues, carbon compliance, sustainability, billing issues by acting as a primary point of contact and reference
• Resolve queries within your remit and expertise, while escalating or referring to a colleague where appropriate
• Maintain appropriate records on performance and processes for your clients using electronic customer management and performance systems
• Keep ahead of energy and sustainability industry knowledge and the impact on UK businesses
• Understand the impact of industry change on clients
• Establish and agree with clients appropriate service expectations, in line with SLAs
• Support other teams and departments through the provision of assistance and information
• Build constructive working relationships to ensure successful execution of tasks
• Contribute directly to the provision of advice and guidance on operational issues for internal and external customers
• Demonstrate experience and understanding of taking clients through a Carbon Net Zero sustainability journey
• Provide recommendations on the appropriate products, services and solutions
• Identify and source new business opportunities when/where appropriate. Target cross-sell & upsell opportunities

• You will need to be an experienced energy and sustainability expert having the ability to understand, solve and develop a business's energy, water and carbon challenges.
• A people person, having the ability to work with and manage colleagues and clients
• Have fantastic organisational and project management skills ensuring that key deliverables are met.
• The ability to prioritise and manage several different tasks at once
• Present and communicate the status of these projects in a digestible, visible and measurable way with strong communication and presentation skills (both written and verbal)·
• An ability to work as part of a team that has a strong set of business values and ethics.
• Self-motivated, driven with good organisational ability
• Strong customer-facing skills and evidence of good customer service delivery
• Excellent IT skills and technically competent