About the company
Our client is a leading accountancy firm. The team is looking for an IT Support Analyst to support end users on workplace solutions.

About the role

• Provide 1st/2nd line support to end users in a timely manner.
• Support new joiner IT onboarding and offboarding of leavers.
• Resolve tickets promptly and/or escalate to relevant parties when necessary.
• Maintain logs and processes accordingly to the IT ticketing system.
• Assist the team to prepare and optimise SOP.

Requirements

• 2–5 years of experience in helpdesk support.
• Hands-on experience of supporting Windows 10/11, O365, Citrix, VMWare/Hyper-V, Active Directory.
• Previous experience in financial services, professional services, or a corporate environment would be preferred.
• Comfortable in travelling to Central London for 5 days a week.
• Holds full Right to Work in the UK.

Interested parties, please apply with your updated CV. Alternatively, please reach out to Brian Law at brian.law@hays.com for a confidential conversation.