Your new company

This is an exciting opportunity to join the Operations Transaction Processing team in a Retail Bank on a maternity cover basis for 9-12 months. You will play a crucial role in ensuring accurate and efficient processing within service levels, delivering excellent customer outcomes while adhering to the Bank’s policies, procedures, and guidelines. This role offers a dynamic and supportive environment where you can make a significant impact.

Your new role

• Payment Systems Proficiency: Strong knowledge of CHAPS, Faster Payments, Bacs, and SWIFT systems.
• Account Maintenance: Experience in maintaining accounts, handling direct debits, cheque clearing, card administration, and processing commercial property finance and treasury deals.
• Complex Case Handling: Ability to manage complex cases and queries with minimal support.
• Customer Service: Strong skills in resolving complex customer queries and complaints.
• Internal Controls: Adherence to internal controls, procedures, and regulatory requirements.

What you'll need to succeed

• Regulated Banking Experience in a Payments role: Previous experience in a regulated banking financial service environment.
• UK Retail Banking Systems: Experience working with UK retail banking clearing systems.
• Systems Knowledge: Proficiency in systems like Salesforce, EBS, Engage, ICS, and DSX.
• Clearing Cycle Understanding: Good understanding of the clearing cycle, including cheque clearing and returns.
• Risk Awareness: Awareness of risks such as AML, CTF, and tax evasion.

What you'll get in return

This role offers excellent benefit package and hybrid working in the Bank's Birmingham office.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.