Your new company

Opportunity to join a large higher education client within the NW.

Your new role

The primary purpose of the role is to support significant projects / bodies of work, review and enhance service provision.
To contribute to the provision of excellent, customer-focussed services, helping the department in its mission to enhance the experience of the community by providing excellent information and communication technology services to support learning, research and enterprise.
To provide first and second line support services on campus, receiving customer enquiries and service requests in person, by phone and other electronic means. To record the call details appropriately, to provide timely and accurate responses to those calls which can be dealt with directly and to ensure that others are referred elsewhere for resolution through an agreed escalation process.

What you'll need to succeed

Excellent written and oral communication skills in order to be able to exchange complex technical concepts in a manner appropriate to the audience
Ability to prioritise your own workload and make an active contribution to the team
Ability to monitor your own progress in project plans and to identify the need for further action and resources
Ability to analyse complex situations, explore, evaluate and recommend potential solutions

The ability to create roadmaps for how to use and deploy specific technologies within an organisation.
The ability to create clear and concise system documentation, including diagrams that enables systems to be understood and supported by different teams.
Proficiency in working with office IT applications, such as Microsoft Word, Excel, PowerPoint MS Project and Visio.
Actively pursue your own development in terms of relevant knowledge (technical, professional or specialist).
Knowledge of TCP/IP and networking protocols
Knowledge of a diverse set of technologies including Microsoft Technologies, Desktop Platforms/Operating Systems, Mobile technology/platforms/telephony, Storage & Hosting Platforms, Cloud Technologies.
Up-to-date knowledge of current and emerging IT trends, and how they relate to the needs of the organisation and stakeholder groups.
Experience of supporting complex technical projects and of leading smaller projects
Experience of supporting current Microsoft Windows server operating systems and or Linux operating systems to MCSE or equivalent level.
Experience of systems development lifecycle in terms of using testing, piloting and deployment stages.
Must be willing and able to take on cross-service responsibilities outside the immediate technical responsibilities by agreement with the Head of Service.

What you'll get in return

Senior IT Advisor - 12-month contract - on-site Manchester - £20 p/hr Inside IR35

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.