Customer Service Coordinator

Your new role

All aspects of sales order processing include exports of industrial products, liaising with production, purchasing and distribution. Dealing with telephone calls and emails.

KEY ACCOUNTABILITY:
Order processing including export orders and accompanying documentation
Respond to telephone and email enquiries
Investigate and complete all invoice queries for credit
Advise customers when delivery promises are compromised
Input sales prices, check and file for audit
Liaise with production as required to ensure commitments are fulfilled
Liaise with Haulier to ensure a product is delivered as promised
Liaise with Account Managers with regard to products and prices
Maintain price list and prices in SAP
Action POD request via customer portals
Record Service levels and KPI’s

What you'll need to succeed

Ideally you will have worked in a customer service or sales administrative position within the FMCG industry.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.