• Secretariat/Project Management: Facilitate daily escalation meetings, ensure data readiness, track and record resolutions, and manage actions.
• Case Management: Handle escalated queries, liaise between HR teams, track responses, chase feedback, and communicate resolutions.
• Query Management System: Manage an online query management system, ensuring all queries are tracked and resolved.
• Crisis Management: Assist in crisis response activities, including shutting down the query access system and managing reactive communications.
• Communication: Provide clear and effective communication to colleagues, both verbally and in writing, including FAQ-based and personalised responses.

• Conscientiousness: Ability to manage a high workload with rapid turnaround and high attention to detail.
• Communication: Strong verbal and written communication skills to operate effectively in meetings and communicate with colleagues.
• Project Management: Experience in a project environment, with the ability to manage tasks through to completion.
• HR Skills: Prior experience in an HR environment, with an understanding of HR processes, risk identification, and colleague management during HR changes.
• Local government exposure: previous experience in a local government environment.

What you need to do now

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