Your new company

An established and successful manufacturing company is looking to add to their commercial and sales team. This is for a permanent job as a Customer Account Manager. The role is a full-time position based in Tamworth, working with a real people-orientated and supportive company.

Your new role

This exciting role focusses primarily on increasing sales and expanding the existing customer database, using your excellent customer skills to ensure a smooth and efficient transition from lead to customer. You will be looking after a selection of the priority high spending accounts as well as managing the sales inbox, key duties will include:

• Customer account management
• Maintain high levels of proactive communication with customers and wider business
• Accurately manage the CRM database
• Support the team in building the sales and lead pipeline
• Able to demonstrate confidence in closing sales over the phone
• Fulfil customer orders via phone, email and portal
• Produce weekly, monthly, annual KPI reports as and when required.

The role is working in the office, with an 8:15 start and an early finish on Friday.

What you'll need to succeed

• Be a real team player and enjoy working in a supportive and friendly atmosphere.
• Confidence in asking questions and have an investigative nature to resolve issues quickly
• Have a passion for delivering outstanding customer service
• Proactive nature alongside being driven by success

• Target driven and able to perform under pressure

What you'll get in return

You will be working with a team who prioritise a positive and "open-door" approach. They are advocates of working autonomously alongside having the support of the experienced management and wider team when needed. The role is working with a stable as well as successful business and offers an early finish on a Friday as well as free on-site parking.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.