Job type
ContractLocation
CaerphillyWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£180.00Closing date
10 Mar 2025
Senior Support Engineer
Job Title: Senior Support Engineer
Location: Caerphilly
Working Style: On-Site
Rate: £180 per day
Contract Length: 3 months with possible extension
Location: Caerphilly
Working Style: On-Site
Rate: £180 per day
Contract Length: 3 months with possible extension
Key Responsibilities:
- Design and implement solutions to meet customer and contract requirements.
- Coordinate small teams to deliver work packages.
- Document and report on completed work to ensure compliance.
- Develop and maintain operational documentation.
- Provide guidance and advice to less experienced colleagues.
- Communicate complex issues to meet business and customer needs.
- Escalate and manage issues to meet customer demands.
- Deliver excellent customer service to internal and external customers.
- Adapt quickly to dynamic team environments.
- Identify personal development needs.
- Act as a role model for technical and behavioural competencies.
- Ensure compliance with information security policies.
- Install and configure end-user hardware and software.
- Support and troubleshoot end-user hardware and software.
- Maintain network asset management register.
- Adhere to business continuity and disaster recovery plans.
- Perform system backups and recovery.
- Administer and maintain end-user accounts and permissions.
- Collaborate with Technical Service departments to meet business objectives.
- Perform other tasks as directed by the line manager.
Impact of Role:
- Meet SLA performance targets and minimise costs.
- Support project delivery with chosen technologies.
- Improve customer experience, satisfaction, and retention.
- Adhere to customer and company policies.
- Keep skills up to date with the IT industry.
Relationships:
- Interact with all internal departments.
- Engage with third-party suppliers, vendors, and clients.
Education/Certifications:
- Microsoft technologies
- VMware technologies
- Maintain relevant accreditations
Professional Experience:
- Experience in an IT technical environment
- Understanding of ITIL practices
- Broad experience in the IT environment
Skills & Competencies:
- Analytical and systematic problem-solving approach
- Initiative in identifying development opportunities
- Ability to absorb and apply technical information
- Excellent oral and written communication skills
- Good numeracy and routine administration skills
- Ability to prioritise work under pressure
- Good understanding of PC hardware, Microsoft operating systems, and networking
- Proven experience in IT desktop support
- Awareness of health and safety at work
