• Address queries about various products and assist with replacements for lost, stolen, or faulty products
• Maintain and update customer information, ensuring accuracy and consistency.
• Safeguard sensitive customer information in compliance with data protection regulations.
• Manage and update product statuses, including hot listing lost cards and clearing redundant ones.
• Calculate and process quotations for new and renewal product applications.
• Manage ticketing income, process payments, and ensure secure storage of customer banking details.
• Reconcile financial records and assist with refunds in line with company policies.
• Resolve escalated and duplicate applications to prevent fraudulent activities.
• Perform general clerical duties such as photocopying, scanning, and filing.

• Minimum of 1 years’ experience of working on databases
• Experience of working in a customer service environment
• Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths
• Experience of working with Microsoft Word and Excel

• Salary on enquiry
• 37 hours per week
• Temporary until the end of August 2025
• Belfast city centre location
• Online timesheets with weekly pay
• Access to retailer discounts
• Access to thousands of learning and development courses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.