Job type
PermanentLocation
CambridgeWorking Pattern
Full-timeSpecialism
Project ManagementIndustry
Education & TrainingPay
up to £55,000 + Benefits Package
Product Manager Wanted!
About the Role:
Are you a dynamic and innovative Product Manager with a passion for CRM systems? We are seeking a talented individual to join our team and play a pivotal role in developing, implementing, and maintaining our new Dynamics 365 (D365) Customer Relationship Management (CRM) system.
Are you a dynamic and innovative Product Manager with a passion for CRM systems? We are seeking a talented individual to join our team and play a pivotal role in developing, implementing, and maintaining our new Dynamics 365 (D365) Customer Relationship Management (CRM) system.
Key Responsibilities:
- Strategic Development: Collaborate with multi-disciplinary teams to shape the strategic direction, experience design, prototyping, build, and enhancement of our CRM system.
- Product Lifecycle Management: Define and deliver short to medium-term product strategies and roadmaps.
- Stakeholder Collaboration: Work with internal and external stakeholders to research and define requirements for new features.
- Product Backlog Management: Create, maintain, and prioritise the product backlog to align with our vision.
- Supplier Engagement: Stay updated with the CRM supplier's product roadmap and identify internal opportunities.
- User Adoption: Integrate usability studies, research, and analysis into product requirements to enhance user adoption and satisfaction.
- Quality Assurance: Ensure new product enhancements meet quality assurance standards and transition smoothly into operational support.
- Relationship Building: Build strong relationships with internal stakeholders, demonstrating domain expertise and understanding of market dynamics.
- Cross-Functional Collaboration: Work with Marketing, Faculties, Student Services, and other teams to align behind the product vision.
- Compliance: Ensure product developments comply with architectural principles and standards.
- Benefit Realisation: Optimise product features to enhance operational efficiency, student experience, and retention.
What We're Looking For:
Essential Qualifications:
- Degree or relevant professional qualification.
Desirable Qualifications:
- Higher degree or relevant professional qualification at the post-graduate level.
Experience:
- Proven experience in a product manager/owner role, including taking a product plan from strategy to execution.
- Experience working in cross-functional teams, product innovation, digital transformation, and/or customer experience development.
- Project management experience, including delivery of roadmaps to time and budget requirements.
- Experience working in an agile environment with UX designers, developers, and business analysts.
- Experience with CRM systems and developing SAAS solutions.
- Experience designing mobile and web user-focused applications.
- People management and/or mentoring coaching experience.
Skills and Knowledge:
- Strong understanding of user-centred design and agile delivery.
- Knowledge of product and service design processes, from initial analysis to final delivery.
- Ability to facilitate workshops, design sprints, and ideation sessions.
- Strong creative problem-solving skills and practical execution.
- Good knowledge of product quality assurance methods and processes.
