Your new company

Our client, a prestigious higher education institution, is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests.

Your new role

• Incident Logging: Accurately logging incidents received through incoming calls.
• Ticket Management: Reviewing and actioning incident tickets.
• Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes.
• Ticket Assignment: Assigning tickets to the appropriate resolver groups and suppliers.

What you'll need to succeed

• Communication Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing.
• Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.