Your new company

This is an exciting opportunity to join our vibrant and dynamic IT Service Desk team to support a University-wide project, focussed on providing the best end-to-end experience for students, offering support from when they submit their application through to when they graduate.

Your new role

As part of IT & Digital, the IT Service Desk acts as a first point of contact for IT-related queries from up to 45,000 students, staff, and guests.
As an IT Service Desk Analyst, you will provide first-level support for our customers through a range of contact channels, including telephone, live chat, face-to-face, and our self-service portal. You will work as part of a passionate and friendly team of professionals.

What you'll need to succeed

Handle service requests and troubleshoot incidents
Provide comprehensive advice and ensure customer queries are resolved promptly or escalated to another support team where necessary.
Be an empathetic communicator, an active listener, and a critical thinker who has an analytical ability to find solutions using agreed processes and procedures, but is able to adapt easily to individual customer requirements.
Enjoys working in a team, engaging in team discussions, and participating in development and training activities with colleagues.
A natural passion for customer service, and the ability to remain focussed in a fast-paced and dynamic environment with minimal supervision.

What you'll get in return

Service Desk Analyst - 6-month Contract - £18 per hour Inside IR35 - Hybrid (3 days p/w on-site Manchester)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.