Your new company

Defence Organisation

Your new role

IT Service Manager

What you'll need to succeed

Active Security Clearance needed from the start

• The post holder will typically have recent varied professional experience in an IT Service Management role,
  Gained over 7 years or more.
  This would include knowledge and experience of working with Incident Management, Configuration Management, Problem management, Change Management and Service Transition and Continuous Service Improvement.
• The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services. Understanding the complexity of the technology estate and the dependencies of individual services on others.
• Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs and conducting Service reviews with Service owners and putting in place corrective actions if SLAs are not met.
• The post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall efficiency.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.