Technician Jobs in Southampton, UK

Start date: 10/03/2024
End Date: 02/02/2026
Pay: £200 per day
Location: Camberley
Working Style: 5 days on-site

Responsibilities:

Server Management: Work on HP, Dell, and IBM servers, including server provisioning, racking, stacking, and configuration.
Support and Training: Provide support to Trainee Data Centre Engineers as needed.
Troubleshooting: Identify and resolve hardware faults, arranging replacements when necessary.
Equipment Management: Install and decommission redundant equipment.
Hardware Support: Offer expert hardware support to ensure optimal server performance.
Customer Service: Proactively update customers and resolve service issues, ensuring high-quality technical support and customer service within the live Data Centre.
Collaboration: Work closely with all members of the support team to maintain efficient and productive operations.
Communication: Liaise with on-site support engineers and other sites to ensure seamless operations.
Incident Management: Manage all incoming calls and emails to the data centre support function.
Vendor Coordination: Liaise with third-party suppliers to report and escalate customer problems.
SLA Compliance: Respond to customers within agreed Service Level Agreements (SLAs).
Escalation Processes: Follow escalation processes, escalating tickets to support management and other teams as required.
Ticket Monitoring: Escalate tickets to 2nd line support within agreed timescales and continue to monitor these tickets until resolution.

Requirements:

Shift Rota

Early - 07:00 to 14:30

Late - 14:30 to 22:00

Week night - 22:00 - 07:00

Weekend day - 07:00 - 19:00

Weekend night - 19:00 - 07:00